Can’t get a NISS number and pay social security

I applied for a NISS online last month.

This is the number you need to PAY PORTUGAL social security.

I never got a email confirmation of approval/status so I found a website page that gives me the status. For that I need an ID of the application.

Unfortunately the ID is only provided ONCE. That is after completion. If you close that page you loose that ID forever.

No confirmation email, nothing.

I called social security number asking for help and the only answer they could give me was to submit a NEW request for a NISS.

When I asked whether the old request will get buried and new one becomes the active one she DIDNT KNOW!

I said “this sounds ridiculous, are you sure there’s no other way around this or a phone number I can call?” And she said “no, this happens all the time where people loose that ID, there is no solution to this that I can 100% confirm”

The main hotline for this matter doesn’t even understand their own systems!

I am trying to pay them, and they don’t want my money! Hahaha